Overview

We are currently looking for a Brand Ambassador (Call Center Agent). Role is dedicated to one brand, a French Jeweler.

The role of the BA is to handle customer contacts, including telephone contact, e-mails etc.

–          Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, …)

–          Provide an expert answer to customer’s requests

–          Respond to after-sales related questions (basics only)

–          Transfer calls/e-mails to the appropriate department as needed and follow-up to closure

–          Have the brand culture and knowledge to respond with service excellence to all types of questions

–          Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients’ requests

–          Collect and handle personal information with care and respect (confidentiality)

–          Act as an ambassador for brand

 

Considering the profile of the brand we need:

–          excellent communication skills in English and Arabic

–          ability to embrace and absorb the brand values

–          understanding or ability to quickly grasp what customer service in a luxury industry implies